Picture this: you're going about your day, trying to concentrate on work or family, when all of a sudden your phone rings. It's another rude call from a debt collector who is demanding payment in a rude way and might even insult or threaten you. You are stressed out, angry, and don't know what to do next. You're not the only one who has heard this before.
In the Philippines, annoying loan calls have become a big problem, especially from online lenders and some financing companies that use rude and sometimes illegal ways to collect debts. You're lucky that the law is on your side. If you get these calls, you should do these things to keep yourself safe.
It's natural to feel anxious or even angry when receiving harassing calls, but staying calm gives you control. Philippine law prohibits unfair debt collection practices, including false representation, the use of profane language, and contacting borrowers at unreasonable times.
Under Republic Act No. 10173, also known as the Data Privacy Act, lenders and third-party service providers are restricted in how they can collect debts. They cannot:
If you receive a harassing loan call, ask the caller for their full name, the name of their lending company, and their contact details. Legally permissible means must be used when attempting to collect debts, so if the caller refuses to provide this information, it’s a red flag.
Before making any payments, request a loan agreement or official documentation of your outstanding balance. Some collection agencies or online lenders may resort to deceptive means to pressure you into paying a debt you may not even owe.
If debt collectors are making threats or using foul language or slurs, you are entitled to urge them to stop phoning you. Obviously say:
"I am formally asking that you cease contacting me this way. Should you keep harassing me, I will be obliged to report the matter to the relevant authorities.
If the harassment persists, hang back and avoid engaging.
Document every call, including:
Having call logs will be valuable when filing complaints against unscrupulous or untoward acts.
If the harassment persists, you can seek protection from the following government agencies:
If the harassment is severe, you may be able to sue the lender or collection agency. However, this is usually a last resort, and it's important to speak to an attorney before you file a lawsuit.
If you're facing non-payment issues, consider these convenient opportunities:
If you're underbanked, there are still options available to you. You can use a loan comparison tool here to find loans that are designed for underbanked borrowers. Loanonline.ph compares interest rates from a variety of lenders, so you can be sure to get the best deal.
Harassing repayment calls are not just an inconvenience—they can take a toll on your mental health and well-being. By knowing your rights, staying informed, and taking action against unfair debt collection practices, you can protect yourself from these aggressive tactics.
If you experience debt collection harassment, remember that you have the legal right to file a complaint and hold lending companies accountable.
Stay informed. Stay empowered. Seek legal assistance when necessary.
